bdgeme's Privacy Policy — Your Information Is Safe with Us

01 Information Collection

bdgeme collects your information in several ways. The types of information and the methods of collection are described in detail below.

1.1 Information You Provide

The information you provide yourself during account registration and while using the platform includes:

• Full name and date of birth
• Valid email address
• Mobile number (for verification)
• Residential address
• Identity verification documents (national ID card or passport)
• Payment account details (bKash, Nagad, Rocket, or bank account number)

1.2 Automatically Collected Information

When you visit the bdgeme website or use our services, certain technical information is collected automatically, including:

• IP address and device identification information
• Browser type and version
• Operating system information
• Time spent on the site and pages visited
• Referral URL and browsing history

1.3 Transaction-Related Information

Detailed information about all transactions related to deposits, withdrawals, and bets is collected and stored. This includes the date, amount, method, and status of each transaction.

02 Purpose of Information Use

bdgeme uses the information collected from you for the following legitimate purposes:

2.1 Account Management and Verification

Your information is used to properly manage your account, verify your identity, and confirm your age. Under the laws of Bangladesh, only individuals aged 21 or above may participate on this platform.

2.2 Financial Transaction Processing

Your payment information is used to complete deposits and withdrawals securely. bdgeme handles financial transactions through bKash, Nagad, Rocket, and bank transfer.

2.3 Customer Support

The necessary information is used to resolve your issues and ensure effective assistance through 24/7 Bengali live chat support.

2.4 Platform Improvement

Information is reviewed analytically to improve the user experience, develop new features, and raise the overall quality of service.

2.5 Fraud Prevention and Security

Information is analyzed to detect and prevent unauthorized access, fraudulent activity, and illegal conduct such as money laundering.

03 Information Sharing and Disclosure

bdgeme does not sell your personal information to third parties and does not share it except where limited necessity requires. Information may be disclosed in the following circumstances:

3.1 Payment Providers

The necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete financial transactions. These organizations independently follow their own privacy policies.

3.2 Technology Service Providers

Limited information is shared with server hosting, analytics, security, and gaming software providers to carry out operations. These partners are contractually obligated to maintain the confidentiality of your information.

3.3 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or valid legal process, bdgeme is obligated to disclose it in compliance with the law.

3.4 Business Transfers

Your information may be transferred in the event of a business merger, acquisition, or restructuring. In such cases, the new managing party will be bound to comply with the terms of this Privacy Policy.

04 Cookies and Tracking Technologies

The bdgeme website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of our services.

4.1 Essential Cookies

These cookies are essential for the basic functioning of the site. They are used to maintain login sessions, save language preferences, and ensure security. Disabling these cookies will disrupt the functionality of the site.

4.2 Analytical Cookies

Analytical cookies are used to understand which pages users visit most, how long they stay on the site, and which features they use most. This information is completely anonymous.

4.3 Cookie Controls

You are free to accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.

05 Information Security Measures

bdgeme follows industry-standard technologies and practices to ensure the highest level of security for your information.

5.1 Encryption Technology

Your personal information and financial transactions are protected by SSL (Secure Socket Layer) encryption. This technology ensures that all data transmitted between your browser and our servers remains encrypted.

5.2 Access Controls

Only authorized staff may access your information, and only when required for their work. All staff are bound by strict confidentiality agreements.

5.3 Regular Security Assessments

The security of our systems is regularly tested. Any potential vulnerabilities are identified and resolved promptly.

5.4 Two-Factor Authentication

Two-factor authentication is available to double the security of your account.

06 Data Retention Period

bdgeme does not retain your information beyond the period it is needed. The following factors are considered when determining how long information is retained:

• All information is retained while your account is active.
• Even after an account is closed, information may be retained for a specified period to meet legal and regulatory requirements.
• Financial transaction records are retained for an extended period for audit and dispute resolution purposes.
• Once the approved retention period ends, information is securely deleted or anonymized.

07 Your Rights

bdgeme recognizes and respects the following rights you have regarding your information:

7.1 Right to Access

You have the right to request information about what personal data bdgeme has collected about you.

7.2 Right to Rectification

If any information in your account is incorrect, you may submit a request to have it corrected.

7.3 Right to Erasure

In certain circumstances you have the right to request the deletion of your personal information, though this may not be fully possible if legal obligations exist.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes.

7.5 How to Exercise These Rights

To exercise any of the above rights, please contact us. We will process your request as quickly as possible.

08 Privacy of Minors

bdgeme strictly follows a 21+ age policy. Our services are intended only for individuals aged 21 or above.

We do not knowingly collect personal information from any minor. If we become aware that someone under the age of 21 has created an account, that account will be closed immediately and all collected information will be deleted.

If a parent or guardian believes their minor child has created an account on bdgeme, please contact us immediately.

09 Third-Party Links

The bdgeme website may at times require you to connect with payment gateways or game providers. These third-party platforms have their own privacy policies, for which bdgeme is not responsible.

You are advised to read the privacy policy of any third-party service before using it. bdgeme is only responsible for information collected on our own platform.

10 Policy Changes

bdgeme reserves the right to update this Privacy Policy from time to time. Revisions to the Policy may be necessary due to service improvements, legal changes, or the addition of new technologies.

For significant changes, we will notify you via the email registered to your account or through a notice on the site. Continued use of our services after a revised Policy is published will be considered acceptance of the new terms.

The "Last Updated" date shown at the top of this page always indicates the date of the current version.

11 Contact

If you have any questions, concerns, or information-related requests regarding this Privacy Policy, please contact us through the following:

• Email: [email protected]
• Live Chat: 24/7 Bengali support available

We generally process your requests as quickly as possible on business days. For urgent matters, contacting us directly through live chat will get you a faster response.